Course "How To Recession Proof Your Business – Coming Back Strong From the COVID-19 Pandemic" has been pre-approved by HRCI as eligible for 1.5 credits towards a participant's recertification upon full completion.

*The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program.

Introduction

Who needs more customers?  We all do. When? Now!

With the pandemic receding, almost every business has taken a financial hit that without new plans, processes and service offerings, has set them back months, if not years, to get back to where they were at the end of 2019.

“Don’t fall in love with your path, fall in love with your destination.”

Learning Objectives

This webinar will delve into the key concepts of:

- Knowing ‘the only 2 things customers ever buy’ and how you position those as a focus of your product /service offering

- Create the right question to ask your customers and prospects 

- Calculate how many people you know who can buy form you or refer you to others by working through the “6 Degrees of Separation” exercise. 

- Create a draft list of ‘shiny new’ prospects

- Practice the 9 magic words of networking that will open up doors for you

Learn how to put the ‘custom’ back into customer service

Area Covered In The Webinar

  • Learn the three key customer service ideas and directional strategies to grow your business 
  • Establish your strategy of pre-eminence
  • Identify how to create "Raving Fans" for your business! 
  • Embrace the three questions to ask yourself every day to reach your goals
  • Understand how to acquire referrals and then follow up with them
  • Identify who your marketing and reputation network is and how to expand it
  • Develop a list of new people you know to sell to 
  • Apply your customized version of the best questions to ask anyone – anytime!

Why should you attend?

 How successful are you ready to be? 

This session is a common sense, revitalizing approach to marketing, networking, and most importantly, the power of customer satisfaction, their previous

 relationship with you. To bring back your customers that you may have lost to them purchasing similar products or services online from other vendors, this requires a new approach to your value offer to them.

To generate, and improve sales, to get more customers, you need to use that

 relationship with them. You have to build on it, and then be introduced to their network of potential clients. Not using your database and customers satisfaction with you is business malpractice. Learn how to sustain your success by: “The Journey of 1,000 Calls” to expand your connections, circle of influence, reputation and ultimately, your customer database and income. 


               Action, Passion, Results!

"Action without vision, is only passing time, 

 vision without action, is merely day dreaming, 

 but vision with action, can change the world."

                             Nelson Mandela

Who Will Benefit

EVERYONE, but for sure, everyone working on retaining and growing  their customer base, Take a look at the content and see who you think it is good for. I have delivered this for Chambers of Commerce, Business Building Clubs, Financial organizations, Professional Marketing Organizations.

ENROLLMENT OPTIONS

On Demand
ENROLL NOW

Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into the personal and professional lives and for improved business growth or Know More

Bruce Lee