Effective communication can prevent, de-escalate, and resolve conflicts, miscommunications, and misunderstandings. Skills such as tongue fu and verbal judo, along with listening to understand and communicating to be understood, will be taught, allowing participants to not only face conflict, but to resolve it efficiently and effectively, thus enabling the workplace and organization to be more productive as well as safe. De-escalation skills will be emphasized to provide participants with skills to de-escalate potentially violent situations. The life skills learned in this workshop will enable participants to effectively prevent, de-escalate, and resolve conflict not only at the workplace, but also at home, and in their communities.

Area Covered In The Webinar

  • Effective strategies to de-escalate potentially violent situations
  • To embrace conflict as an opportunity for growth, not something to avoid
  • Powerful communication skills to help resolve conflict
  • How to listen to understand
  • How to communicate to be understood
  • How to avoid the most common communication disasters
  • How to disarm and defuse verbal conflict
  • To find solutions to potentially difficult situations
  • The mindset to communicating and resolving conflict effectively

Why should you attend?

Attendees should register to learn how to more effectively deal with conflict that arises at work, at home, or when out and about.

Who Will Benefit

Individuals who have to deal with conflict and potentially volatile people.


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Alain Burrese is a former U.S. Army Sniper, fifth-degree black belt, attorney, and a certified Active Shooter Response instructor through Safariland Training Group. He is the author of 9 books, and 1 Know More

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