Course "Ways to Identify and Manage Difficult People in the Workplace" has been pre-approved by HRCI as eligible for credits towards a participant's recertification upon full completion.

*The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program.

Introduction

Difficult employees can be even more of a challenge during virtual meetings.

It is key to identify the difficult person and to know how to react to them. Difficult people create uncomfortable situations and they are hard to interact with in a business-like manner. They can be disruptive and loud or quiet and withdrawn.

Area Covered In The Webinar

  • What do you do when you encounter a difficult person especially now when all the meetings and interaction are virtual?
  • The presentation gives you action steps and processes that work
  • There are different ways to handle the different types of difficult people
  • Learn to identify the different types of difficult people and ways to manage them
  • It is important that "you" take control of situation rather than having the difficult person take control
  • Also learn the common mistakes most people make with difficult people

Why should you attend?

  • Difficult people are everywhere
  • Their numbers are small, but their impact is large
  • They exhibit habitual behavior that affects most people in a negative way
  • The important skills are identifying the types of difficult people and ways to manage them. If you are not sure how to handle a difficult person, you need to attend this webinar.
  • Difficult people come in all shapes and sizes and their stress characteristics can make them more difficult when they are remote, and people are not in the same physical location.

Who Will Benefit

  • Minorities
  • Women
  • Managers
  • Leaders
  • Project Managers
  • Operations
  • HR Leaders

ENROLLMENT OPTIONS

On Demand
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Valerie successfully coaches leaders in corporations and business owners in mid to small-sized companies. Her coaching focus is on key skills that improve leadership effectiveness: Executive Presence Know More

Valerie Pelan